Shipping & Returns

Shipping information

SHIPPING

Due to our exclusive “Dye and Wash” finishes or custom applications, additional production time may be required to process your order for some of the collections. Please allow 7-10 business days for Moroccan and Vineyard mats to ship and 2-3 business days for Suede and Fleur De Lys mats to ship within the Continental U.S. All orders are shipped via UPS Ground. Canadian shipping rates and availability may vary – Contact us for more details.

Ready Ship: All mats with the Ready Ship icon are guaranteed to leave our manufacturing facility within 1-2 business days once the order is processed. 

IMPORTANT NOTE: If your order contains both Ready Ship and Non-Ready Ship items, your order will be shipped based on the longest lead time. 


RETURNS
Customer satisfaction is very important to us. All returns must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the mat back to. If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer's choice or the customer does not like the color, the customer must contact Smart Step within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a 20% restocking fee may apply. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.

If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please fill out the return authorization form below or by calling 1-866-624-5700.

To request a return authorization (RA) number please fill out the form below:

Fill out our online form.