Care & Maintenance

HOW TO CARE FOR YOUR SMART STEP MAT

Designed to provide comfort and well-being, Smart Step Mats require little to no special care. Most spills can easily be cleaned with warm water and a towel or mop. For more difficult stains, mild soap and water are recommended. Our mats can be spot cleaned, swept, or stick vacuumed (non-brush rolled) as needed. Smart Step recommends that you always test our products with any chemicals to be used. A free test sample is available upon request.

Product Overview and Guidelines

  • With over 20 years of experience producing polyurethane products, Smart Step Mats are manufactured with the highest standards possible. The Select Series features our exclusive “Dye and Wash” finishes. Each of these mats are hand washed, which makes no two mats exactly the same. While very similar, a slight variance between mats using the same dye may occur. With normal wear, these finishes may fade over time.
  • Smart Step Mats are sealed on both top and bottom, making them water resistant. It is important that care is taken to ensure a floor is completely dry before a Smart Step Mat is put in place.
  • To help prevent mat movement, periodically clean the bottom of your mat.
  • Any floor cover may create color differentials to the floor when exposed to elements such as sunlight, humidity, and other environmental conditions. To help prevent any floor color variances, it is recommended that you lift and clean under your mat every two weeks. Although extremely rare, our company research has discovered that some types of flooring that contain raw materials such as linseed oil may have a tendency to slightly discolor when covered. Similar results may occur with floors that may be sealed with non-urethane based sealers. Smart Step is not responsible for any reaction between our products and floors. It is our recommendation that customers contact their floor supplier to learn more about their finish, or request a sample mat for testing.
  • Wearing small heeled shoes on Smart Step Mat is discouraged, and while unusual, may leave indentation marks or punctures.

Customer Service

We at Smart Step strive to exceed your every expectation and want to ensure that you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, please call us at (866) 624-5700.